TERMS OF SERVICE

 

Last updated: 2nd June 2026

 

These Terms & Conditions (“Terms”) set out how we work together at Repurpose My Socials. They’re here to create clarity, protect everyone’s time and energy, and ensure a smooth, supportive experience on both sides.

By purchasing or using any Repurpose My Socials service, you agree to these Terms.

 

1. Who We Are

Repurpose My Socials is a Guernsey‑based content repurposing service.

You can contact us at hello@repurposemysocials.com

Our mailing address: Attn: Craig Taylor, Repurpose My Socials, Rue des Naftiaux, La Fougere, St. Martin, GY8 0AB

 

2. Our Services

Repurpose My Socials provides done‑for‑you content repurposing services, including (but not limited to):

• The Content Engine

• Content repurposing and content amplification services

• Creating social media assets from existing long-form content

• Visual content, captions, carousels, stories and supporting SEO elements

• Social media scheduling and posting services

• Audience engagement and community management services

Service inclusions vary by package and are outlined at the point of purchase.

 

Unless otherwise stated, Scheduling Services and Engage Services are optional add-on services and are not included within The Content Engine.

 

2.1 Business Hours & Response Times

Our team operates Monday to Friday, excluding public holidays.

Messages received outside our UK business hours will be responded to on the next working day. Urgent requests submitted outside these hours may not be actioned until normal operations resume.

 

2.2 Operational Ownership

Our internal workflows, resourcing, quality assurance and delivery processes are managed by Repurpose My Socials.

While we welcome high-level feedback, operational decisions and timelines are not subject to client approval or redesign. Feedback that seeks to alter internal timelines, resourcing models, or delivery mechanics is considered operational in nature and falls outside client scope. This ensures consistency, quality and sustainability across all client work.

 

2.3 Communication & Scope Boundaries

Our services are designed to operate within clearly defined workflows, timelines and scopes.

Repeated requests for clarification, justification, or changes to established processes — once already explained — fall outside the scope of service delivery.

We reserve the right to redirect or consolidate communication to maintain clarity, efficiency and fairness across all clients.

 

3. The Content Engine Service 

 

3.1 Onboarding

Once you sign up:

• You’ll receive a welcome email with next steps.

• We’ll assign your dedicated professional Media Maven resource.

• You’ll be given access to your private, secure Google Drive folder where required.

• You’ll be asked to provide relevant brand assets, guidelines and business information to support accurate brand alignment.

• You’ll be asked to provide access to relevant content platforms and content libraries where applicable.

 

This may include podcast platforms, YouTube channels, social media accounts or other content sources relevant to the service.

 

3.2 Content Submissions & Access

Depending on your chosen pathway, you may either:

• Submit a specific piece of long-form content for review and amplification, or

• Provide access to your content ecosystem so we can identify suitable content opportunities on your behalf

 

You are responsible for providing access to the content, platforms and materials required for us to deliver the service.

 

Delays in providing access or required materials may impact delivery timelines.

 

3.3 Content Resonance Review

 

Before repurposing begins, we review the available content and audience signals to identify opportunities for amplification.

 

This review may include analysis of:

• Long-form videos

• Podcast episodes

• Webinars

• Livestreams

• Interviews

• Existing social media content

• Audience engagement signals

• Audience feedback and recurring themes

 

Based on our review, we may identify:

• High-performing content

• Audience resonance signals

• Authority-building themes

• Opportunities for greater visibility

• Content suitable for strategic amplification

 

Repurpose My Socials will determine, at its reasonable discretion, the scope of content review required to identify suitable opportunities.

 

3.4 Content Selection & Recommendations

 

Following the Content Resonance Review, we will identify the content, themes and opportunities most suitable for amplification.

 

Where applicable, we may provide:

• Content selection rationale

• Amplification recommendations

• Strategic observations

• Future content opportunities

 

These recommendations may be delivered via:

• A review and alignment call, or

• A written summary

 

Our recommendations are based on professional judgement and available content signals. While we aim to identify strong amplification opportunities, we do not guarantee specific performance outcomes.

 

3.5 Strategic Repurposing

 

Once content has been selected, we create the agreed content assets using the amplification strategy identified during the Content Resonance Review.

 

All assets are created around the strongest opportunities identified during the review process and are designed to support greater visibility, authority and consistency across platforms.

 

3.6 Internal Quality Assurance

 

Before delivery, all content undergoes an internal quality assurance review.

 

This review may include checks for:

• Subtitle accuracy

• Visual quality

• Messaging consistency

• Brand alignment

• Tone of voice

• Content accuracy

• Formatting and presentation

 

Repurpose My Socials may make corrections, amendments or refinements during this stage before content is delivered to the client.

 

3.7 Delivery, Client Review & Sign Off

 

Once content has been created and internally quality-checked:

• We’ll notify you when it’s ready.

• Assets will be delivered via your Google Drive folder.

• You’ll have the opportunity to review and request revisions (see Section 7)

 

Clients have five (5) business days from delivery to request corrections or revisions.

 

Where no feedback is received within this period, Repurpose My Socials may proceed with any corrections identified during internal quality assurance and the order will be deemed accepted, completed and closed.

 

Requests submitted after the review period may be treated as a new piece of work and may incur additional charges.

 

4. Content Types & Quality Standards

 

4.1 Acceptable Content

The Content Engine is designed to work with existing long-form content that has already been created by the client.

 

This may include:

• Video podcasts

• Audio podcasts

• YouTube videos

• Webinars

• Livestreams

• Interviews

• Educational presentations

• Recorded training sessions

• Other long-form audio or video content

 

We may also review archived or older content where it remains relevant and suitable for amplification.

 

The Content Engine is not intended for content creation from scratch, blog writing, article writing or the development of content based solely on ideas, themes or outlines.

 

4.2 Video Quality Requirements

For best results, video content should be:

• Clear and well‑lit

• Recorded at a minimum of 720p (HD), ideally 1080p or 4K

4.3 Unsuitable Content

If submitted footage is too low quality (for example, blurry footage or small Zoom windows), we may:

• Ask you to resubmit higher‑quality content, or

• Offer a graphics‑based alternative

If neither option is suitable, we reserve the right to issue a full refund rather than deliver work that doesn’t meet our quality standards.

 

4.4 Content Ownership & Rights

 

You confirm that you own, or have the necessary rights and permissions to use, any content submitted to Repurpose My Socials.

 

You remain responsible for ensuring that submitted content does not infringe the intellectual property, copyright, privacy or other legal rights of any third party.

 

Repurpose My Socials accepts no responsibility for content submitted without the necessary permissions or legal rights.

 

5. Deliverables (The Content Engine)

Unless otherwise stated, a standard Content Engine delivery includes:

• A Content Resonance Review

• Content selection rationale and amplification recommendations

• 5 short-form reels

• 7 story assets

• 1 carousel post (up to 8 slides)

• 1 graphic image or quote asset

• Platform-ready captions

• SEO hashtags

• Accessibility-focused alt-text

• Recommended posting guidance

 

All content is created using the amplification strategy identified during the Content Resonance Review and is designed to support greater visibility, authority and consistency across platforms.

 

Deliverables may vary depending on the package purchased and will always be confirmed at the point of purchase.

 

All assets are delivered ready for publication and aligned with your brand wherever reasonably possible.

 

Content scheduling, content publishing, audience engagement, community management and social media management are not included within The Content Engine unless these services have been purchased separately.

 

5.1 Deliverable Variations

 

From time to time, deliverables may be amended, substituted or adapted where this is necessary to better suit the content provided, the amplification opportunity identified, platform requirements or client preferences.

 

Any material changes will be agreed with the client in advance.

 

5.2 Recommendations & Strategy

 

Recommendations, observations, content opportunities and amplification suggestions provided as part of The Content Engine are advisory in nature.

 

Clients remain responsible for deciding whether and how to implement any recommendations provided.

 

While our approach is designed to identify and amplify content that has previously demonstrated audience engagement, we do not guarantee specific results, including views, reach, engagement, enquiries, leads or sales.

 

6. Turnaround Times & Business-Day Milestones

All turnaround times are estimates and are calculated in business days (BD), Monday to Friday, excluding UK public holidays.

 

Timelines begin once payment has been received and all required content, materials, access permissions and onboarding information have been provided.

 

Delivery timelines reflect typical operating conditions and assume timely client participation throughout the project.

 

6.1 Typical Delivery Process

A standard Content Engine project typically includes:

• Onboarding and content access

• Content Resonance Review

• Content selection and amplification recommendations

• Strategic repurposing and asset creation

• Internal quality assurance

• Client review and feedback

• Revisions (where required)

• Final delivery

 

While we always aim to deliver promptly, the time required for each stage may vary depending on the content provided, project complexity and client responsiveness.

 

6.2 Estimated Delivery Timeframes

 

Under normal operating conditions, we aim to deliver completed Content Engine assets within approximately 7–10 business days of receiving all required content, access and onboarding information.

 

Delivery timelines are estimates only and are not guaranteed.

 

6.3 Client Review Window

 

Clients have five (5) business days from delivery to review content and submit any revision requests.

 

Feedback received within this period will be considered part of the standard revision process.

 

Where no feedback is received within five (5) business days, the project will be deemed accepted and closed.

 

6.4 Revisions & Final Delivery

 

Where revisions are requested within the review period, we will make reasonable efforts to complete them within a timely manner.

 

Revision timelines may vary depending on the nature and volume of the requested amendments.

 

Once revisions have been completed and delivered, the project will be considered final and complete.

 

6.5 Scheduling Timelines

 

Where Scheduling Services have been purchased separately, content scheduling will begin following final content approval.

 

Scheduling timelines may vary depending on platform access, scheduling tool availability and client responsiveness.

 

6.6 Delays & Dependencies

 

Turnaround times may be impacted by:

• Late content submission

• Delayed client feedback

• Missing content, assets or access permissions

• Requests outside the original scope

• Third-party platform or scheduling tool issues

• Technical issues beyond our reasonable control

 

While we always aim to meet estimated timelines, these are provided as guidance rather than guarantees.

 

6.7 Client Responsiveness & Blockers

 

Delivery timelines and scheduling services are dependent on timely client responses and the resolution of any blockers communicated by us, including (but not limited to):

• Access permissions

• Content submissions

• Platform access

• Scheduling tools

• Approval requests

• Third-party platform limitations

 

Where a client does not respond to, or resolve, a stated blocker within a reasonable timeframe, timelines may pause and work may be queued without penalty to Repurpose My Socials.

 

Paused timelines do not constitute a breach of service and do not entitle the client to refunds, credits or priority rescheduling once the blocker has been resolved.

 

7. Revisions

Each Content Engine delivery includes one round of revisions.

 

Clients have five (5) business days from delivery to review the content and submit any revision requests.

 

Revision requests must be submitted within this review period and should be provided in a clear and consolidated format wherever possible.

 

7.1 Included Revisions

 

Included revisions are intended to correct:

• Factual errors

• Formatting issues

• Brand alignment issues

• Content omissions

• Reasonable amendments within the agreed scope of work

 

Repurpose My Socials may also correct any issues identified during our internal quality assurance process during the review period.

 

7.2 Exclusions

 

Revision requests that fall outside the original scope of work may incur an additional fee.

 

Examples include:

• Requests for additional deliverables

• Requests to repurpose different source content

• Changes to the agreed amplification strategy

• Significant rewrites or restructuring

• Additional revision rounds beyond those included within the package

 

7.3 Strategic Recommendations

 

The Content Resonance Review, content selection process and amplification recommendations are based on professional judgement and strategic analysis.

 

Requests to change the strategic direction of a project after content creation has commenced may be treated as a new piece of work and may incur additional fees.

 

7.4 Post-Delivery Requests

 

Requests received after the five (5) business day review period will be considered post-delivery requests.

 

Where no feedback is received within the review period, the project will be deemed accepted, completed and closed.

 

Post-delivery requests may be accommodated at our discretion and may be charged separately.

 

7.5 Creative Interpretation

 

While we always strive to align content with your brand, audience and objectives, content creation involves professional judgement and creative interpretation.

 

Differences in personal preference, style, phrasing, tone or presentation do not automatically constitute errors and may not qualify for complimentary revisions.

 

Such requests may be accommodated within the included revision round where reasonable, or treated as additional work where substantial changes are requested.

 

8. Brand Alignment & Creative Discretion

 

8.1 Brand Guidelines

 

You are responsible for supplying accurate and up-to-date brand assets and brand guidance, including, where applicable:

• Logos

• Colours

• Fonts

• Tone of voice preferences

• Visual style guidance

• Content preferences

• Any specific brand requirements

 

Providing clear guidance helps us create content that is aligned with your brand as accurately as possible.

 

8.2 Where Brand Guidelines Are Not Provided

 

If brand guidelines or brand assets are not supplied, we will use reasonable professional judgement to create content that reflects your existing brand presence, content style and audience expectations.

 

This may include reviewing your website, social media channels, existing content and publicly available brand materials.

 

Where brand guidance has not been provided, creative decisions will be made at our discretion.

 

8.3 Templates & Existing Assets

 

If you have existing templates, brand assets or design systems that you would like us to use, these must be provided during onboarding or uploaded to your Google Drive folder before content creation begins.

 

We cannot guarantee the use of assets that are supplied after production has commenced.

 

8.4 Creative Interpretation

 

The Content Engine combines strategic analysis, creative judgement and content production.

 

While we always aim to align content with your brand, audience and objectives, content creation involves professional interpretation and creative decision-making.

 

Reasonable differences in style, phrasing, visual presentation, content structure or creative execution do not automatically constitute errors.

 

Requests to substantially alter creative direction after production has commenced may fall outside the original scope of work and may be subject to additional fees.

 

8.5 Accuracy of Information

 

You remain responsible for ensuring that any information, claims, offers, regulatory statements, compliance requirements or business details provided to us are accurate and up to date.

 

Repurpose My Socials will rely on the information supplied by you when creating content and cannot be held responsible for inaccuracies, omissions or outdated information provided by the client.

 

9. Subscriptions, Capacity & Unused Time

 

9.1 Subscription Services

 

Certain Repurpose My Socials services, including The Content Engine, may be purchased on a recurring subscription basis.

 

Subscription services allocate production capacity, strategic review time and delivery resources to your account during each billing period.

 

9.2 Unused Service Time

 

Where a service is purchased on a recurring basis:

• Unused weeks do not roll over

• Unused deliverables do not accumulate

• Reserved production capacity cannot be carried forward to future billing periods.

 

We encourage clients to provide content and feedback in a timely manner to make the most of their subscription.

 

9.3 Pay As You Go Services

 

Where services are purchased on a one-off basis, deliverables apply only to the specific order purchased and do not create any ongoing entitlement to future work, support or reserved production capacity.

 

9.4 Reserved Capacity

 

To maintain delivery quality and consistency across all clients, production and strategic review capacity may be reserved in advance.

 

This capacity is allocated based on active subscriptions, confirmed projects and scheduled delivery commitments.

 

Failure to utilise allocated capacity within the relevant service period does not create an entitlement to refunds, credits or future rollovers unless otherwise agreed in writing.

 

9.5 Client Delays

 

Where delivery is delayed due to missing content, delayed approvals, lack of access, unresolved blockers or other client-side issues, Repurpose My Socials reserves the right to continue allocating resources according to the original schedule.

 

Extended delays may require work to be re-queued subject to availability.

 

Such delays do not entitle the client to additional deliverables, credits, refunds or priority scheduling.

 

10. Scheduling & Posting Service

 

10.1 Scheduling as an Add-On Service

 

Scheduling is available as an optional add-on service and is designed to work alongside The Content Engine.

 

Scheduling is not included within The Content Engine unless specifically purchased.

 

We schedule only content created by Repurpose My Socials. This allows us to maintain quality, consistency and platform-ready formatting.

 

10.2 Onboarding & Access

 

Once you purchase Scheduling Services:

 

• You’ll receive a short onboarding email

• We’ll request access to your chosen scheduling platform

• We’ll confirm your posting preferences, including platforms, posting days, posting times and time zone

• Our team will upload and schedule your approved content

 

You’ll be notified once scheduling has been completed.

 

10.3 Scheduling Tools

 

Scheduling requires the use of a recognised third-party scheduling platform.

 

Examples include PaddyPost, Later, Metricool, Planoly, Buffer and Hootsuite.

 

We do not provide manual workarounds to bypass the limitations of third-party scheduling platforms.

 

If you do not currently use a scheduling platform:

 

• We can recommend a suitable solution

• We offer a one-time scheduling platform setup service for an additional fee

 

10.4 Platforms & Time Zones

 

Content will be scheduled only to platforms supported by your chosen scheduling platform.

 

Platform functionality may vary depending on the scheduling tool used.

 

All content will be scheduled according to your confirmed time zone.

 

10.5 Review & Changes

 

Once content has been scheduled:

 

• You may review posts within your scheduling platform

• Any change requests must be submitted before the scheduled publishing time

• Approved captions will be scheduled exactly as provided

 

Requests submitted after scheduling may require rescheduling, additional work or may be applied to future content instead.

 

10.6 Scope of Scheduling Service

 

The Scheduling & Posting Service is operational in nature and covers the uploading, formatting and publishing of content that has already been approved.

 

It does not include:

• Content edits

• Caption rewrites

• Creative changes

• Strategic review

• Content Resonance Reviews

• Audience analysis

• Amplification recommendations

• Social media management

 

unless explicitly agreed in writing.

 

Requests to modify content after approval may require rescheduling, additional time or an additional fee.

 

10.7 Content Calendars & Audience Engagement

 

Scheduling covers the uploading and publishing of approved content only.

 

Unless otherwise agreed, Scheduling Services do not include:

• Long-term content calendar creation

• Community management

• Comment moderation

• Direct message management

• Audience engagement

 

Audience engagement services are available separately through our Engage Service.

 

10.8 Delays & Third-Party Platforms

 

We are not responsible for scheduling or publishing failures caused by:

• Platform outages

• Technical issues

• Third-party scheduling platform errors

• API limitations

• Platform changes outside our control

 

Where a post fails to publish due to a third-party issue, we may recommend refreshing, reposting or rescheduling the content.

 

10.9 Missed Submissions

 

If content is not submitted, approved or delivered in time for scheduling, publication dates may be delayed.

 

While we will make reasonable efforts to accommodate delays, consistent delivery depends on timely client participation.

 

10.10 Third-Party Platform Dependency & Capacity

 

Scheduling Services rely on third-party scheduling platforms selected by the client.

 

Repurpose My Socials does not control the pricing, functionality, storage limits, performance, support services or availability of these platforms.

 

Clients are responsible for maintaining:

• Active subscriptions

• Appropriate permissions and access

• Sufficient platform storage capacity

• Any required platform maintenance

 

Where scheduling cannot proceed due to third-party platform limitations, timelines may pause until the issue has been resolved.

 

Repurpose My Socials is not responsible for delays caused by third-party platforms.

 

10.11 Scheduling Readiness & Resource Allocation

 

Scheduling resources are allocated based on confirmed readiness, including:

• Platform access

• Account permissions

• Available storage capacity

• Approved content

• Client confirmation

 

Where required prerequisites are not in place at least 48 business hours before a planned scheduling window, scheduling may be postponed and rescheduled subject to availability.

 

Repurpose My Socials is not responsible for delays arising from unmet prerequisites.

 

10.12 Scheduling Backlogs

 

Where scheduling is delayed due to circumstances outside our control, content may be queued for scheduling once access or platform functionality has been restored.

 

While we will make reasonable efforts to maintain scheduling continuity, extended delays may affect future scheduling windows.

 

Clients remain responsible for maintaining a functional scheduling platform with adequate capacity.

 

10.13 Platform Moderation & Community Guidelines

 

We create content using compliant, non-sensitive materials and follow platform best practices at the time of creation.

 

However, social media platforms use automated and manual moderation systems which may restrict, limit, remove or suppress content without notice.

 

Repurpose My Socials is not responsible for:

• Community guideline actions

• Content removal

• Reduced reach

• Shadowbanning

• Account restrictions

• Platform enforcement decisions

 

including where such actions occur in error.

 

Any appeals or disputes relating to platform decisions must be handled directly by the client.

 

10.14 No Performance Guarantees

 

While we apply recognised content and scheduling best practices, we do not guarantee:

• Reach

• Impressions

• Engagement

• Follower growth

• Leads

• Enquiries

• Sales

• Platform approval

 

Performance is influenced by numerous factors outside our control, including platform algorithms, audience behaviour, timing, account history and market conditions.

 

10.15 Analytics & Performance Monitoring

 

Scheduling Services are designed to ensure approved content is uploaded and published as agreed.

 

Unless explicitly agreed in writing, Scheduling Services do not include:

• Performance analysis

• Audience growth strategy

• Engagement optimisation

• Analytics reporting

• Ongoing performance reviews

 

Occasional observations may be shared at our discretion, but ongoing performance analysis falls outside the scope of Scheduling Services.

 

11. Engage Service

 

11.1 Service Overview

 

The Engage Service is an optional add-on service that provides community engagement and audience interaction support across your social media platforms.

 

The service is designed to help maintain meaningful audience relationships by engaging with comments and public interactions as an extension of your brand.

 

Our goal is to help foster positive, professional and on-brand conversations without requiring you to be online constantly.

 

11.2 Supported Platforms

 

Engagement will take place on the platforms agreed during onboarding and may include:

• Instagram

• Facebook

• LinkedIn

• X

• Threads

• YouTube

• TikTok

• Bluesky

 

Engagement is carried out on your own accounts only.

 

11.3 Scope of Engagement

 

As part of the Engage Service, we may:

• Reply to comments on your content

• Like and acknowledge audience responses

• Remove spam or inappropriate comments where appropriate

• Foster respectful and constructive conversations

• Encourage positive audience interaction

 

All engagement is conducted using your brand guidance, tone of voice and communication preferences where provided.

 

11.4 Direct Messages & Private Communications

 

The Engage Service does not include responding to direct messages (DMs), private messages, inbox management or private sales conversations.

 

Direct messages frequently involve:

• Sales discussions

• Commercial negotiations

• Personal information

• Customer service matters

• Sensitive or confidential topics

 

These communications remain the responsibility of the client.

 

Where appropriate, we may direct public comments to your preferred website, contact method or internal team.

 

11.5 Response Times & Availability

 

We aim to respond to comments within three (3) hours of publication during UK business hours, Monday to Friday.

 

Response times are targets rather than guarantees and may vary depending on platform activity, engagement volume, public holidays or operational demands.

 

11.6 Time Allocation

 

The Engage Service includes up to ten (10) hours per week of active engagement time unless otherwise agreed.

 

This time is allocated strategically across agreed platforms to maximise meaningful audience interaction.

 

Unused engagement time does not roll over and cannot be exchanged for refunds, credits or future services.

 

11.7 Account Access & Control

 

You retain full ownership and control of your social media accounts at all times.

 

Repurpose My Socials will only access your platforms using approved permissions, access methods and credentials provided by you.

 

We will never assume ownership or administrative control of your accounts.

 

11.8 Engagement Guidance

 

You are encouraged to provide guidance regarding:

• Tone of voice preferences

• Topics to avoid

• Approved terminology

• Sensitive subjects

• Comment moderation preferences

• Blocking, hiding or reporting policies

 

Where no guidance is provided, we will act reasonably and professionally in accordance with your existing brand presence and publicly available content.

 

11.9 Sensitive, Legal & Commercial Matters

 

We reserve the right not to respond to comments that involve:

• Legal matters

• Regulatory issues

• Complaints

• Refund requests

• Employment matters

• Medical advice

• Financial advice

• Sensitive commercial discussions

• Any topic we reasonably believe should be handled directly by the client

 

Where appropriate, such interactions may be referred back to the client for review.

 

11.10 No Guaranteed Outcomes

 

While audience engagement can support trust, visibility, community building and brand awareness, we do not guarantee:

• Follower growth

• Reach

• Engagement levels

• Leads

• Enquiries

• Sales

• Business outcomes of any kind

 

Results are influenced by numerous factors outside our control, including platform algorithms, audience behaviour, market conditions and account history.

 

11.11 Professional Conduct

 

We reserve the right to decline engagement with abusive, threatening, discriminatory, defamatory or otherwise inappropriate comments and users.

 

Repurpose My Socials will not be required to participate in conversations that place our team, the client or the wider community at risk.

 

12. Cancellation & Refunds

 

12.1 One-Off Purchases

 

One-off purchases may be cancelled within 24 hours of purchase, provided work has not commenced.

 

Once service delivery has commenced, no refunds will be issued.

 

For the avoidance of doubt, service delivery may include:

• Onboarding activities

• Content Resonance Reviews

• Content analysis

• Strategic recommendations

• Content selection

• Content creation

• Scheduling setup

• Any other work undertaken on behalf of the client

 

12.2 Subscription Services

 

Subscription services may be cancelled at any time by providing at least seven (7) business days’ notice before the next billing cycle.

 

There are no long-term contracts or minimum commitment periods unless otherwise agreed in writing.

 

Any work completed or capacity allocated prior to cancellation remains payable.

 

12.3 Service Pauses & Suspension

 

We reserve the right to pause delivery where continued progress is prevented by factors outside our reasonable control, including but not limited to:

• Missing content or materials

• Unresolved access issues

• Third-party platform limitations

• Delayed approvals

• Repeated non-responsiveness

• Outstanding payments

 

Where a project is paused, delivery timelines will also pause until the issue has been resolved.

 

Service pauses do not constitute a breach of these Terms and do not entitle the client to refunds, credits or compensation.

 

12.4 Professional Conduct

 

We are committed to respectful, professional and constructive working relationships.

 

We reserve the right to pause or terminate services where a client engages in behaviour that we reasonably consider to be:

• Abusive

• Threatening

• Harassing

• Discriminatory

• Unreasonably disruptive

• Repeatedly outside the agreed scope of service

 

This includes repeated unreasonable demands, excessive communication, pressure outside agreed working hours or conduct that negatively impacts team wellbeing.

 

Where services are terminated due to client conduct, refunds will not be provided for work already completed or capacity already allocated.

 

12.5 Termination of Services

 

We reserve the right to terminate services where:

• Continued delivery becomes impractical or impossible

• Required cooperation is not provided

• The client materially breaches these Terms

• The working relationship can no longer reasonably continue

 

Where possible, we will provide reasonable notice before terminating services.

 

Any outstanding fees for work already completed remain payable.

 

12.6 Refund Eligibility

 

Refunds are considered only where Repurpose My Socials is unable to deliver the agreed service and no meaningful work has commenced.

 

Refund requests relating to:

• Personal preference

• Creative interpretation

• Platform performance

• Audience engagement

• Reach, views or sales outcomes

 

will not normally be eligible for refund.

 

12.7 No Guaranteed Results

 

The Content Engine is designed to identify and amplify content that has previously demonstrated audience engagement and resonance.

 

While this approach is intended to increase the likelihood of visibility, engagement and authority-building opportunities, Repurpose My Socials does not guarantee:

• Reach

• Views

• Engagement

• Followers

• Leads

• Enquiries

• Sales

• Business outcomes of any kind

 

Results are influenced by numerous factors outside our control, including platform algorithms, audience behaviour, timing, market conditions and account history.

 

13. Ethical Use Policy

 

Repurpose My Socials is committed to creating content that is lawful, respectful and aligned with professional standards.

 

We reserve the right to refuse, pause or discontinue services where content includes, promotes or is reasonably associated with:

• Hate speech, discrimination or harassment

• Violence or threats of violence

• Sexually explicit material

• Illegal activity or the promotion of illegal substances

• Fraudulent, deceptive or misleading practices

• Misinformation or knowingly false claims

• Unsubstantiated medical, legal or financial claims

• Manipulative or unethical marketing practices

• Defamatory, abusive or malicious content

• Any activity that may expose Repurpose My Socials, our team or our clients to legal, regulatory or reputational risk

 

Where concerns arise, we may request clarification, supporting evidence or amendments before continuing work.

 

Repurpose My Socials reserves the right to refuse or terminate services at our reasonable discretion where content conflicts with this policy.

 

14. Intellectual Property & Usage Rights

 

14.1 Client Ownership

 

You retain ownership of all original content, recordings, brand assets, intellectual property and materials supplied to Repurpose My Socials.

 

You confirm that you own, or have the necessary rights and permissions to use, any content provided to us.

 

14.2 Usage Rights

 

Upon full payment of all applicable fees, you receive a perpetual, non-exclusive right to use the content created for you by Repurpose My Socials for your own business, marketing and promotional purposes.

 

14.3 Repurpose My Socials Intellectual Property

 

Repurpose My Socials retains ownership of:

• Internal processes and workflows

• Templates and design systems

• Strategic methodologies

• The Content Engine framework

• Proprietary systems, tools and documentation

• Any materials not specifically created for the client

 

Nothing within these Terms transfers ownership of Repurpose My Socials’ intellectual property to the client.

 

14.4 Portfolio & Marketing Use

 

Unless otherwise agreed in writing, Repurpose My Socials may display completed work, excerpts, screenshots or publicly published content for portfolio, marketing, promotional and case study purposes.

 

If you require your work to remain confidential, this must be agreed in writing before work commences.

 

15. Liability

 

Repurpose My Socials provides content amplification, content creation, scheduling and engagement services using reasonable skill, care and professional judgement.

 

However, we do not guarantee specific business, marketing or platform outcomes.

 

To the fullest extent permitted by law, Repurpose My Socials shall not be liable for:

• Loss of income

• Loss of profits

• Loss of business opportunity

• Loss of contracts

• Loss of anticipated savings

• Loss of goodwill

• Reputational impact arising from content use

• Loss of data

• Platform restrictions, account actions or algorithm changes

• Indirect, incidental, consequential or special damages

 

Clients remain responsible for all decisions relating to the publication, distribution and use of content created by Repurpose My Socials.

 

Where content, recommendations or strategic observations are provided, these are offered in good faith and based on the information available at the time. Clients remain responsible for their own business, marketing, legal, regulatory and commercial decisions.

 

Our total liability arising from any claim relating to the services shall not exceed the amount paid by the client for the specific service giving rise to the claim.

 

Nothing in these Terms excludes or limits liability where such exclusion would be unlawful.

 

16. Data Protection

 

We handle personal data in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

 

Any personal information provided to Repurpose My Socials will be used solely for the purpose of delivering the agreed services, managing client relationships and fulfilling our legal and contractual obligations.

 

We take reasonable steps to protect client information and maintain appropriate security measures when storing, accessing and processing data.

 

Where access to third-party platforms, social media accounts, scheduling tools or other systems is provided, clients remain responsible for managing account permissions and removing access when no longer required.

 

We will not sell, share or disclose client information to third parties except where:

• Required to deliver the agreed services

• Required by law

• Necessary to protect our legal rights

 

Both parties agree to treat confidential business information shared during the course of the engagement as confidential and not disclose it to third parties without permission, unless required by law.

 

Further information about how we collect, use and protect personal data can be found in our Privacy Policy.

 

17. Governing Law

 

These Terms and any dispute or claim arising out of, or in connection with, them shall be governed by and construed in accordance with the laws of England and Wales.

 

Both parties agree that the courts of England and Wales shall have exclusive jurisdiction to resolve any dispute or claim arising from these Terms or the services provided by Repurpose My Socials.

 

If you have any questions regarding these Terms, our services, or any aspect of your engagement with Repurpose My Socials, please contact: hello@repurposemysocials.com

 

We are committed to resolving concerns promptly, professionally and in good faith.

Affiliate Disclosure

 

Our site may contain affiliate links, which means we may earn a comission if you purchase through our link (at no additional cost to you). We will only promote and recommend products that we genuinely love, or from companies that we trust.

 

Last updated: 3rd January 2024.

Privacy Policy

 

At Repurpose My Socials, we’re committed to respecting your privacy and protecting any personal information you share with us. We treat your data the way we’d want ours to be treated—with care, intention, and absolute respect.

This Privacy Policy explains what data we collect, how we use it, how we keep it safe, and what your rights are.

 

Who We Are

 

Repurpose My Socials is a UK-based content repurposing agency, offering creative services to small business owners, content creators, and reseller agencies.

Our website address is: www.repurposemysocials.com

You can contact us any time at: hello@repurposemysocials.com

 

What Information We Collect

 

We collect and store the following types of information:

1. Information You Provide Directly

This includes:

• Your name, email address, and business name (when you contact us, place an order, or download a lead magnet)
• Project briefs or content you submit for repurposing
• Payment information (processed securely via Stripe, PayPal, or bank transfer – we do not store card details)
   

2. Information We Collect Automatically

 

When you visit our website, we may collect:

• Your IP address
• Device type and browser
• Pages visited and time spent on the site
• Referral source
   

We use this to understand how visitors engage with our site so we can improve user experience.

 

How We Use Your Information

 

We use your information to:

• Deliver the services you’ve ordered
• Send invoices, order confirmations, or follow-up emails
• Respond to enquiries
• Send marketing emails (only if you’ve opted in)
• Improve our services and website
   

We will never sell or share your personal data with third parties for marketing purposes.

 

Working with Resellers

 

If you are a reseller submitting information on behalf of your own client, it is your responsibility to ensure that your client has consented to their data being shared with us for the purposes of order fulfilment. We will never contact or market to your client directly.

 

How We Keep Your Data Safe

 

We use secure systems and encrypted connections to protect your information. We only keep personal data for as long as we need it to fulfil your order, manage our records, or comply with legal obligations.

Files and content you provide (e.g. podcasts, blogs, videos) are stored securely in password-protected folders and are not shared outside of our team.

 

Email Marketing

 

If you sign up to our mailing list, we’ll occasionally send you useful resources, updates, or offers. You can unsubscribe at any time using the link at the bottom of any email.

 

Your Rights Under UK GDPR

 

You have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Withdraw consent to processing
• Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe we’ve mishandled your data
   

To exercise your rights, email us at hello@repurposemysocials.com.

 

Changes to This Policy

 

We may update this policy from time to time. The most current version will always be posted on our website. If we make significant changes, we’ll notify you by email (if you’re subscribed).

 

Thank you for trusting us with your content and your information. We treat both with the same level of care—because behind every piece of data is a real human, just like us. 💛

 

Last updated: 15th June 2025